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By being well informed about market trends herself, Kelly is able to keep her client base in touch with changes in the real estate industry.
She believes the way to develop a strong and effective business relationship is to provide constant contact with property owners so they have an on-going connection with both the firm and their business concerns.
She has this to say about her role: “We should treat any property with the same care as if it is our own, and at the same time give an outstanding quality of service to our customer base.”
In addition to having excellent communication skills, Kelly thinks ahead. Well organised, and with strong customer service skills, she is approachable and empathetic. She is extremely self-motivated, and her attention to detail gets results.
In her main role as the business development manager for Whittle Knight, Kelly says it’s important to provide clients with post sign-up assistance and at the same time to support the property management team. Always on the look-out for ways to build and develop client relationships, she also has strategies in place to identify and build on new business opportunities for the firm, and the client base.
Kelly is strongly aware that property is a hugely valuable asset. Providing a customised and personalised service to the clients who have invested in the property market is one of the most constructive approaches she can provide.
“I recently changed to Whittle Knight & after leaving my long term Property Managers who’d become complacent with my property. My first interaction with WK&B was Kelly who was simply a breath of fresh air, Kelly from word go was approachable, helpful and responsive to my needs. Kelly and her team handled everything from the moment I signed the paperwork, arranging the hand over of documentation and keys from the old property managers through to reaching out to my tenants and enabling a smooth transition to their care. I’ve never had the transfer between property managers go so smoothly. I would recommend Kelly and her team to anyone who asks and look forward to placing more business with Kelly in the future.
On a personal note Kelly, I think you have been simply awesome to deal with and looks like Anna will be equally on the ball as well. Thank you so much for making this move so easy for me.” – Peter (Client Reference)